BendPak / Ranger prides itself on a tradition of outstanding customer care and support. Our devoted team of account representatives understands that our customers are the hallmark of our enduring partnerships.
Our limited return and exchange policy allows you to return defective or incorrect merchandise for a full or partial credit of your order. All returned merchandise requires authorization. Contact our service representatives first for shipping instructions and to obtain a return authorization number. Credit will not be issued unless authorization to return merchandise has been received.
For all merchandise returned to BendPak / Ranger for reasons other than warranty, a 20% restocking fee and round-trip shipping costs will be deducted front he credit refund. All returned items must be in their original box or crating and must include all packing material, manuals and all accessories. At our discretion, a restocking fee may be charged if your product is opened or is not returned in its original condition, box, or is missing packing material, manuals, or any accessories.
Please download and fill out the RMA Form
If your shipment arrives damaged you must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and arrange for a carrier inspection of damaged merchandise.
Please contact BendPak / Ranger within 14 days of your original shipment or warranty exchange for a Return Merchandise Authorization (RMA) number before returning your product to BendPak / Ranger.
For faster service, please have the following information on hand when calling for an RMA number: customer name, order or invoice number, item (SKU) number and serial number (if exists) and the reason for the return. In addition to the RMA number, a completed RMA form must accompany each shipment of returned merchandise.
Any incurred costs associated with damaged merchandise will be deducted from credits owed. BendPak / Ranger is not responsible for merchandise damaged in return shipment. We strongly recommend you package the items carefully to ensure safe passage. For non-warranty items, we suggest you fully insure your return shipment in case of loss or damage.
Because items that are listed as "open-box" or "refurbished" are sold at greatly reduced prices, they are subject to a limited return policy. Such items can only be returned within 30 days of the applicable invoice date. “Return” constitutes receipt of the product by BendPak / Ranger, and not the mere issuance of an RMA. BendPak / Ranger cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including, but not limited to, scratches, dings or dents. Should these items exhibit a functional defect following their purchase, a limited warranty is provided by the manufacturer.