Support

Ordering FAQs

Why are BendPak dealers not listed on this website?

It has taken us over four decades to cultivate our global dealer network and we would love to list them on the site. Unfortunately, some of our competitors engage in gray-area business practices, such as unabashedly copying virtually everything BendPak does. You can understand why we are reluctant to make it easier for them to benefit from our hard work by providing them with our roster of dealers. If you would like to purchase any of our products, request further information, or receive details for the dealer in your area, simply fill out the Need More Info form on any one of our product information pages or contact one of our friendly customer service representatives.

I found a dealer advertising BendPak products. How can I be sure they are legitimate?

At BendPak / Ranger, we strongly caution our customers against buying from unauthorized dealers. When you purchase from unauthorized dealers, you run the risk of buying a product that has been altered or is missing serial numbers, both of which circumstances would make the product ineligible for BendPak's warranty. Additionally, unauthorized dealers may outright lie and sell you used / refurbished products as new. Since we have no formal relationship with these resellers, we would be unable to aid you in the event that you are dissatisfied with your purchase.

To ensure the integrity of your purchases, we recommend that you only purchase our products from BendPak / Ranger Authorized Dealers. These dealers are supported by our Service Network and carry the "BendPak / Ranger Authorized Dealer" logo. We vet our dealers to ensure they are the best in the industry before we give them our badge of approval.

Each BendPak / Ranger dealer is an expert in their field and brings product knowledge and a superior level of service to every transaction, so you can feel confident about your purchasing decisions. We realize that for many, large equipment purchases may be overwhelming, so it's up to our distributors and BendPak itself to help put your mind at ease. We're here to help make your purchasing experience a good one, so we can create a long-lasting relationship built on mutual trust with all our customers.

How long does it take to receive my order?

An order placed with one of our dealers will take approximately 7-10 days for delivery, depending on the model and/or quantities ordered.

What about sales tax?

All orders destined for California will be charged applicable state sales tax—even if ordered through an out-of-state dealer. If you are a tax-exempt customer in California, please send us a copy of your tax-exemption certificate. A printable resale certificate is available here:

http://www.boe.ca.gov/pdf/reg1668.pdf

Can a "call ahead" delivery appointment be made?

Your BendPak dealer can instruct the trucking company to call 24-hours before delivery to schedule the delivery of your product. There is a minor fee, but this "call ahead" service is quite popular. When contacting your dealer to request this service, be sure to give your cell, residential or work phone number so that immediate contact can be made and any potential delivery delay can be avoided. If your shipment is being delivered to a business during normal business hours with freight-handling facilities, then the call-ahead feature is completely unnecessary. Please be aware that this call-ahead service may add one to three days to your delivery estimate.

It is the customer's responsibility to work out the delivery arrangements with the freight dispatcher during initial contact with the shipping company. If you have special needs or delivery instructions, that is the time to discuss and make those arrangements. BendPak Inc. does not own the delivery trucks or employ drivers for delivery, nor is BendPak liable for inaccurate information delivered by the end user to the shipping company.

How can I check the status of my order?

Please feel free to call our customer service center at 1-805-933-9970 or email us at contact@bendpak.com.