How We Continue to Deliver World-Class Service
BendPak Inc. serves more than half a million satisfied customers worldwide. Our award-winning Certified Service™ program is how we keep those customers smiling long after the initial purchase of their garage equipment product. When the unexpected happens, BendPak Certified Service is your first and final step towards making it right.
No other full service equipment provider has the industry and technology know-how that has developed over our 50 year history. Our global network of service centers provides service and support to over 350,000 customers worldwide.
Whether you're in the United States or almost anywhere around the globe, an entire fleet of fully-equipped service vehicles is standing by to dispatch a mobile factory-trained technician or service provider unit to your location, if needed.
Our on-site experts are trained and qualified to perform warranty services, equipment repairs, inspections, preventative maintenance and part replacement with unparalleled speed and efficiency.
Customer Care Center (CCC)
BendPak’s Customer Care Center (CCC) offers over-the-phone troubleshooting of equipment, installation and service related problems. If a resolution cannot be promptly reached over the phone, a factory technician or on-site service provider is dispatched with replacement parts in-hand, to resolve the situation on-site. BendPak’s technical support staff has direct access to tools, equipment and/or necessary manufacturer’s technical and engineering resources and support to resolve any complex technical issue.
National depot repair center
Our national depot repair center in Santa Paula, CA possesses unparalleled expertise for delivering quality testing, troubleshooting and repair. Our highly trained staff provides quality, cost-effective and timely services for a comprehensive variety of products. With a focus on hydraulic and electrical repair, our national depot repair center provides an excellent addition to our on-site support capacity.
Inspection and maintenance
BendPak / Ranger offers a variety of flexible, responsive, and customer focused service offerings. With several different response options and on-site or depot choices, our customers may select maintenance plans with local service providers.
For those customers whose applications are critical but desire on-site service and support, we provide repair service solutions on a per-case basis. Service is delivered to companies and billed as incurred. Customers are invoiced for labor Time and Parts used. Our global service providers are available at a moment’s notice to perform installations, relocations and moves, upgrades, refurbishment, and other special services.
Scope and coverage
BendPak / Ranger has an international service support team with factory trained authorized service personnel on six continents and in over 70 countries. Our service response time is considered the best in the industry. BendPak’s North American service facility offers coverage in the US, Canada, and Mexico.
Large parts inventory
BendPak’s "Spare-in-the-Air" repair strategy provides overnight or even sooner replacement of parts. With a single phone call, our expert service teams will work expeditiously to identify the equipment problem and facilitate its timely repair or part replacement. Our comprehensive spares inventory and partnerships with industry-leading service providers ensure the quickest possible turnaround. What’s more, BendPak’s warehouse and shipping processes are state-of-the-art. BendPak’s Logistics Support Team verifies availability, inventory, shipping and delivery from start to finish.
We have detailed diagrams of all equipment assemblies which help you identify just what part you are looking for. We’re committed to having the replacement parts and resources, in the right place, at the right time, to provide rapid solutions our customers expect.
Faster processing and same-day shipping
Our new Total Warehouse Logistics (TWL) approach supports day-to-day operations in our multiple warehouses. All warehouse tasks are now managed in a real-time environment, supported through radio frequency data collection devices that are carried by our warehouse workers. The new wireless barcode scanners and mini-computers record all inventory and order processing transactions in real time. Warehouse productivity and workflow, including product movements, receiving, shipping, picking, counting and accuracy, and overall operational efficiencies, are being improved and streamlined.
Customer Satisfaction Survey
Since 1997, BendPak has conducted annual customer surveys to ensure that we continue to provide and improve upon the best service in the industry. By comparing current performance to that of the past, we are provided with an important measure of success to evaluate the effectiveness of improvement initiatives.