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Returns and Exchanges

At BendPak, we stand behind our products and are committed to supporting our customers before, during, and after every purchase.

Eligible defective, incorrect, or unwanted merchandise may be returned for a full or partial credit, exchange, or refund, subject to the terms below. All returns require prior authorization from BendPak.

Before returning any product, contact our Customer Service team for shipping instructions and a Return Merchandise Authorization number. Returns sent without authorization will not be accepted or credited.

Standard Return Conditions

Products returned for reasons unrelated to a warranty claim are subject to:

  • A 20% restocking fee

  • Round-trip shipping costs

  • Any costs required to repair or replace damaged, missing, or incomplete components

Returned products must be in their original box or crate and include all original packing materials, manuals, accessories, and components.

Additional restocking or refurbishment fees may apply if a product has been opened, used, damaged, improperly packaged, or returned without its original materials.

Start a Return

Please download and complete the RMA Form before shipping your return.

Items Not Eligible for Return, Credit, or Exchange

The following items and conditions are not eligible for return, credit, or exchange:

  • Products damaged by accident, misuse, abuse, neglect, or failure to follow the instructions provided in the owner’s manual

  • Products damaged by incorrect voltage, improper wiring, or improper electrical installation

  • Products exposed to rain, excessive humidity, corrosive environments, contaminants, or other unsuitable conditions

  • Products damaged during installation or operation outside the published installation and operating guidelines

  • Products damaged through contact with tools, vehicles, equipment, structures, or surrounding objects

  • Products with cosmetic imperfections that do not affect their function or performance

  • Products returned without an authorized RMA number and completed RMA

  • Products that are incomplete, altered, damaged, or defaced

  • Consumable products and normal wear items

  • Products with serial numbers that do not match the authorized return

  • Products returned without the original receipt, invoice, or sales order

  • Special-order or custom-configured products

  • Products damaged during return shipping

Freight Damage

Inspect all shipments before accepting delivery.

If your shipment arrives damaged:

  • Note all visible damage on the carrier’s delivery receipt before signing.

  • Photograph the shipment, packaging, and damaged areas.

  • Keep the product and all original packaging materials.

  • Request an inspection from the freight carrier.

  • Contact BendPak as soon as possible.

Failure to document freight damage at the time of delivery may affect your ability to file a freight claim or receive a replacement, refund, or credit.

How to Return a Product

Contact BendPak within 14 days of the original shipment or warranty exchange to request an RMA number.

To help us process your request quickly, please have the following information available:

  • Customer name

  • Order or invoice number

  • Product name and SKU

  • Serial number, when applicable

  • Reason for the return

A completed RMA must be included with every return shipment.

Returns will not be accepted without both an authorized RMA number and completed RMA Form.

Return Shipping Requirements

  • Returns must be shipped using ground service unless air shipment is authorized in writing.

  • Products returned C.O.D. will be refused.

  • Unauthorized freight-collect charges will not be accepted.

  • Returns must be shipped within 15 days of receiving the RMA authorization.

  • The customer is responsible for properly packaging the product for return. BendPak is not responsible for products damaged during return shipping.

For non-warranty returns, we strongly recommend insuring the shipment for its full value.

For approved warranty returns or exchanges, a Customer Service representative will provide instructions and may arrange return transportation through a preferred carrier.

Credits, Exchanges, and Refunds

Once the returned product has been received and inspected, BendPak will determine whether the return qualifies for a full credit, partial credit, exchange, or refund.

Approved credits or refunds are generally processed within 15 days of receipt. Additional processing time may be required depending on the product’s condition, the nature of the return, or the need for further inspection.

Any costs associated with missing parts, damaged products, improper packaging, repairs, or refurbishment may be deducted from the final credit or refund.

Factory Re-Certified, Open-Box, and Refurbished Products

Factory re-certified, open-box or refurbished products are sold at reduced prices and are subject to a limited return policy.

These products may be returned within 30 days of the invoice date. The product must be received by BendPak within that 30-day period. The issuance of an RMA number does not extend the return period.

Because open-box and refurbished inventory is limited, replacement products may not be available.

These products are tested for functionality but may include cosmetic imperfections such as scratches, dents, dings, worn packaging, or other signs of prior handling. Cosmetic imperfections are not considered product defects.

The buyer accepts the condition of the product at the time of purchase. Functional defects may be covered under the limited manufacturer’s warranty applicable to the product.