Support

Order Change Fees

Please don't change your order if you can help it. Think carefully before you place your order. Once an order has been finalized through our production process, the order cannot be modified.

Frequently Asked Questions

Typically, you have 30 minutes from the time your order was placed to modify or make any changes you deem necessary without incurring any fees. You are free to make modifications as long as the order is still in a pending status and has not yet entered our production or outbound stages. If your order has already been queued for production or shipment stage your order is now beyond the point where it can be amended without fees. We strictly adhere to the following policy:

    Order In Pending Stage

    If you modify your order before it has been queued for production or shipment, there will be no service fee charged.

    Order In Production Stage

    There will be a $45 non-refundable fee for every change notification you make, whether requesting modification to the address, phone number, product(s), and quantity of the order or other. Once your change has been completed successfully, the non-refundable fee will be added to the order. You will not be charged if the change cannot be completed.

    If at a later time you decide to make another change after the previous one, there will be an additional $45 non-refundable fee. If circumstances change and you must request an amendment to your order, be sure to make all changes at one time, to avoid multiple fees.

    Order In Shipment Stage

    The process of modifying an order already placed in outbound status involves the time of several departments. There will be a $75 non-refundable fee for every change notification you make, whether requesting modification to the address, phone number, product(s), and quantity of the order or other. Once your change has been completed successfully, the non-refundable fee will be added to the order. You will not be charged if the change cannot be completed.

    Order Cancellation Fees

    All orders are departmentally managed and processed for shipment as soon as they are placed. During the order fulfillment process we invest valuable manpower and time which cannot be reversed. Therefore, while we understand that orders occasionally need to be cancelled, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

    Order In Pending Stage

    If you cancel your order before it has been queued for production or shipment, there will be no service fee charged.

    Order In Production Stage

    If an order is cancelled after it reaches the production stage but before the shipment stage, there will be a $75 non-refundable fee charged.

    Order In Shipment Stage

    If you cancel an order that has not yet shipped but has reached the final shipment stage, a non-refundable $125.00 service fee will be charged.

If you must cancel an order after it has been shipped, the cancellation will be treated as a return with all applicable fees assessed to the buyer. A 20% restocking fee will be charged in addition to all applicable outbound and inbound shipping charges incurred by BendPak. See our Return Policy for details.

Orders that are refused at delivery will be assessed all of the applicable return fees listed above.

Please remember that order cancellations and modifications are not guaranteed. If your order is unable to be modified or cancelled and you do not wish the keep the items, you will have to refuse the delivery of the order. Once the merchandise is returned to our warehouse and confirmed, we will issue a credit to your account minus all applicable fees.