Service and Support FAQs
Such claims MUST be made within 30 days of the order’s date of receipt. It is best to inspect your shipment before acknowledging to the carrier that the delivery is complete and in good condition. After 30 days, parts will almost certainly not be replaced, but the sooner a claim is made, the better.
Installation is not included in the price, but we will help you establish a connection with a local contractor/installer. They can handle as much or little of the process as necessary. We only set customers up with certified installers, so you get the best service possible. For more information, please contact our customer service department by calling 1-805-933-9970, or email us at [email protected].
A number of factors can determine the cost of an installer. There are many factors that may or may not reflect the actual quotes your installer gives.