Company

Client Relations Representative

Department: Sales
Reports To: Director of Client Relations

The BendPak ​sales team requires an enthusiastic and attentive representative with a talent for generating excitement of BendPak and Rangers extensive line of ​automotive ​service ​equipment. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable with making multiple calls per day, qualifying prospects, maintaining relationships and processing orders.

RESPONSIBILITIES/DUTIES

  • Understand customer needs and requirements
  • Route qualified opportunities to the appropriate sales executives for further development and closure
  • Maintain and expand your database of prospects to follow up and maintain an ongoing relationship with
  • Deal directly with domestic customers either by telephone or electronically.
  • Respond promptly to domestic customer inquiries
  • Handle and resolve customer issues
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Process orders, forms, applications and requests
  • Direct requests and unresolved issues to the designated department or manager
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Keep up to date with product and service changes as they occur
  • Communicate and coordinate with internal departments
  • Follow up on domestic customer interactions
  • Familiar with Freight Carriers and Shipping Processes
  • Ability to maintain organized work station and process with excellent follow up

DESIRED EXPERIENCE

  • Some college preferred. High school diploma, general education degree or equivalent is required
  • Knowledge of customer service principles and practices
  • Working experience of relevant computer applications (Microsoft Office Suite, Outlook, General Internet use)
  • Ability to type (50+ WPM)
  • Knowledge of administrative procedures
  • Minimal initial mechanical or automotive experience a plus
  • Call center experience helpful but not required
  • Excellent verbal and written skills

KEY COMPETENCIES

  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and order entry skills
  • Customer service orientation
  • Adaptability
  • Initiative
  • Stress tolerance

BendPak Inc. is an equal opportunity employer. Applicants are considered for employment without regard to race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.

​APPLICATION INSTRUCTIONS

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