Company

 Call Center Parts Specialist

Department: Call Center
Reports To: Call Center Supervisor - AL / Director of Sales Operations
Location: Theodore, AL

BendPak is looking for talented and energetic individuals interested in joining our dynamic and very rewarding organization. Detail-oriented individuals who have a positive attitude and have some sales experience are welcome - good phone skills, a must. Earn serious money selling globally recognized brands and products specifically tailored to auto repair and DIY markets. We will train the right person to help us meet our goals and help them meet their earning potential.

JOB SUMMARY

The Parts Specialist is primarily responsible for the timely and accurate entry of customer repair-parts orders whether received via phone, email or online. The Parts Specialist will communicate with customers looking to place orders for product service parts, both under warranty or post-warranty. The Parts Specialist’s primary communication with customers will be by phone. Customer-specific needs will be sourcing repair parts for old BendPak products, troubleshooting products to determine parts needed, technical support for assembly questions, and answering product capability or requirements inquires. Product training to include in the office, on-site, in the field, video, service manuals, etc. The Parts Specialist needs to be comfortable communicating both over the phone, through email and in-person when needed. Additional duties include regular follow up communication (written and by phone) with customers and maintaining an average order entry per day.

KEY RESPONSIBILITIES:

• The Parts Specialist requires exceptional data entry skills with abilities to process large amounts of information accurately and in a timely manner.
• Enter orders into the company ERP system.
• Problem solves by researching within the database, email exchanges, the internet, and appropriate personnel throughout the company.
• Diligently follow customer orders through to completion, working with appropriate parties to quickly resolve shipping issues or fulfillment delays.
• Answer incoming calls in support of customers and sales teams.
• Support departmental staff in a variety of general office and clerical tasks.
• Run open order reports and track on-time performance.
• Review order returns and charge-back claims and work with the Parts team to prevent future charge-backs.
• Create new processes to improve order processing efficiency.
• Communicate with customers, sales team, production and shipping departments to expedite orders accurately.
• Possess the flexibility necessary to multi-task in a demanding, fast-paced environment.

REQUIREMENTS AND TECHNICAL COMPETENCIES

• 2+ years’ experience in Customer Service, Order Processing or related field
• Excellent knowledge of MS Office including MS Word, and Excel
• Must be able to accurately type between 40 and 60 wpm.
• Must be proficient in English written and communication skills.
• Has working knowledge of ERP or other Order Processing systems.
• Strong data entry skills
• Strong written and oral communication skills
• Professional demeanor
• Comfortable performing repetitive tasks
• Highly motivated and target-driven
• Excellent communication and understanding skills
• Prioritizing, time management and organizational skill

WORK ENVIRONMENT and PHYSICAL DEMANDS

• This job operates in a professional office environment and typical of a call center operation.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines and various computer programs.
• The Parts Specialist routinely required to sit, stand, walk, climb stairs, touch, see, and hear; occasionally operate machinery and occasionally lift up to 45 pounds.
• While performing the duties of this job, the employee is regularly required to walk, talk and hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

BendPak Inc. is an equal opportunity employer. Applicants are considered for employment without regard to race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.

​APPLICATION INSTRUCTIONS

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