Returned Merchandise Policy

All returned merchandise requires authorization. Contact our service representatives first for shipping instructions and to obtain a return authorization number. Credit will not be issued unless authorization to return merchandise has been received.

Any charges that may be incurred due to damaged merchandise will be deducted from credits owed. BendPak / Ranger is not responsible for merchandise damaged in return shipment.

All merchandise and equipment is warranted against defects in material and workmanship for a period of one year from the date of shipment. No other warranties are implied. Customers have 30 days to identify a valid warranty issue to the warranty department.

A 20% restocking fee will be charged for merchandise returned to BendPak / Ranger for reasons other than warranty. In addition to the above restocking charge, customers are also responsible for any and all applicable shipping charges incurred by BendPak / Ranger on return shipment.

 

Domestic Freight Policy

BendPak's transportation department will always consider the most cost-effective and efficient method that best benefits our customers when choosing freight carriers and/or freight carrier methods. Please refer to the Dealer Price Schedule for a listing of FREE SHIPPING items. FREE SHIPPING items will be shipped freight prepaid anywhere in the continental United States to direct shipping points within the 48 continental US - any final destination located within a rural shipping area will be charged a 5%-RATZ surcharge. Rural Area Transportation Zones are based on transportation lane accessibility and their functional accessibility to major highways and shipping lanes. Transportation and shipping to these remote and rural locations are usually non-direct shipping points with higher associated delivery costs. Refer to the BendPak website in the footer section and use the RATZ search for a listing of Rural Area Transportation Zones. Generally, ZIP codes within a RATZ Surcharge area are very rural and make up a small percentage of the US territory.

For parts orders less than $1000.00, applicable freight charges will be added to the order depending on weight and method of shipment. Additional freight charges will apply for all shipments destined for Alaska, Hawaii, US Virgin Islands and Puerto Rico. Additional freight charges also apply for expedited, guaranteed or definite delivery requests. Please contact our sales department for quotes prior to placing order as it is difficult to change shipment method after freight leaves our manufacturing facility. REQUESTS FOR COD SHIPMENTS ARE NOT ACCEPTED. Items less than 150lbs will be shipped UPS or Fed Ex ground unless otherwise stipulated on the purchase order. Some items cannot be shipped via UPS or Fed Ex due to size, weight and hazardous materials restrictions. Some items may also have additional hazardous-materials charges.

FINAL DELIVERY
BendPak / Ranger will take no responsibility for additional charges of any kind that consignee may incur related to:

• The renting or acquisition of equipment of any type necessary to unload items off of a delivering carrier's vehicle.
• Any charges related to delivery of items to residential areas with restrictions on carrier vehicle size or weight unless such charges were prepaid prior to shipment.
• Any charges related to delivery of items via lift-gate unless such charges were prepaid prior to shipment.

FREIGHT DAMAGE
Shipments should be thoroughly inspected by consignee as soon as they are received. The signed Bill of Lading is acknowledgement by the carrier of receipt in good condition of shipment covered by the Bill of Lading. If any of the goods called for on the Bill of Lading are shorted or damaged, consignees should not accept them until the carrier makes a notation on the freight bill of the shorted or damaged goods.

CONCEALED DAMAGE
CONSIGNEES MUST NOTIFY FREIGHT CARRIER AT ONCE if any hidden loss or damage is discovered after receipt and request the carrier to make an inspection within 48 hour. If the carrier is unable to do so, prepare a signed statement to the effect that you have notified the carrier (on a specific date) and that the carrier has failed to comply with your request (name of person you talk to, date and time of the conversation). NOTE THAT IT IS DIFFICULT TO COLLECT FOR LOSS OR DAMAGE AFTER YOU HAVE GIVEN THE CARRIER A CLEAR RECEIPT. File your claim with the carrier promptly and support your claim with a cargo loss and damage claim form, copies of the bill of lading, freight bill, product invoice, photographs, and inspection claim given to you by inspector after inspection is done. Note that BendPak / Ranger willingness to assist in helping you process your claim does not make BendPak / Ranger responsible for collection of claims or replacement of lost or damaged materials.

MISSING OR INCORRECT PRODUCTS/PARTS
At its discretion, BendPak / Ranger will consider replacing any missing or incorrect products/parts from shipments at no charge provided consignee identifies and reports such items to the Customer Service/Parts department within 30 days of date of receipt of order. Missing or incorrect products/parts from shipments will not be replaced if they are reported more than 30 days beyond the receipt of order.

 

Privacy Policy

PLEASE READ THIS POLICY CAREFULLY AS IT CONTAINS IMPORTANT INFORMATION ABOUT HOW THE BENDPAK.COM WEBSITE COLLECTS AND USES YOUR INFORMATION. IN USING OUR WEBSITE, YOU AGREE TO BE BOUND CONTRACTUALLY BY THE FOLLOWING PRIVACY POLICY.

This Privacy Policy tells you what information BendPak.com ("we," "our Website" or "us") collect about our users ("you") and how we might use it. By visiting and using various BendPak.com online resources and services, you also agree that you have read and understand this Privacy Policy. Should you have any questions after reading this Privacy Policy, please contact us at info@bendpak.com and we will be happy to clarify our policy for you.

About our Privacy Policy
The BendPak.com Website is based in the United States, and our data indicates that most of our users are U.S. residents. Therefore, it is only logical that this Privacy Policy is founded primarily in U.S. law. Visitors from other nations should not assume that our Policy conforms to the requirements of their individual nation and should review this Privacy Policy carefully in order to learn what information is collected and how it is used. Personally Identifiable Information that can be used to contact and / or identify you personally is deemed Personally Identifiable Information. It is up to the user to carefully guard their personally identifiable information which may include full name, street address, e-mail address, photographs, credit card numbers, phone numbers, age, race, gender, country, state, city, social security number or state I.D., driver’s license, license plate or vehicle identification number, school or workplace, PIN numbers, fingerprints, handwriting, signature or miscellaneous digital verification.

YOU MAY BROWSE BENDPAK.COM WITHOUT DISCLOSING ANY PERSONAL INFORMATION ABOUT YOURSELF. IN THE EVENT THAT WE ATTEMPT TO COLLECT PERSONALLY IDENTIFIABLE INFORMATION, SUCH AS AN E-MAIL ADDRESS OR PHONE NUMBER, YOU WILL BE CLEARLY INFORMED AND GIVEN THE OPTION TO DENY THE REQUEST.

How BendPak.com Uses Your Personally Identifiable Information
We do not share your Personally Identifiable Information with anyone except certain service providers such as those used to facilitate the processing of orders or to update you on your order status.

We may also use information about you that we have collected from our Website to specifically gage, control and improve performance of our Website and to improve your experience with our products and services.

Log Files
We collect limited analytical data tracking your use of the BendPak Website, but it is only used to improve your browsing experience. This information includes your IP addresses, browser type, internet service provider, referring / exit web pages, your computer’s operating system and the date / time stamp of your login. As always, none of this information is sold, traded or rented out.

We use this information to analyze trends, to administer the Website, to track your activity on the Website, and to gather statistical demographic information about our users.

Ownership of Information
BendPak, Inc. is the sole owner of all user data collected by or in association with our Website. BendPak, Inc. keeps all user information, including any voluntarily divulged personally identifiable information, for the sole purpose of improving and promoting BendPak / Ranger and BendPak.com.

Customer Service Communications from BendPak.com
Based upon the personally identifiable information you provide us, we will communicate with you in response to your inquiries and to provide the services you request. We will communicate with you by email, live chat, mail, and / or telephone, in accordance with your wishes.

Surveys and Contests
From time-to-time we may offer BendPak.com users the opportunity to participate in contests or surveys on our Website. For you to participate, we will request Personally Identifiable Information from you to associate that information with your contest entry. Your participation in our surveys and contests is completely voluntary, however if you decide not to disclose select Personally Identifiable Information, your participation may be impossible. This typically includes contact information and demographic information. This information is used typically to notify contest winners and award prizes, but may also be used for marketing purposes within the BendPak / Ranger organization.

In the case of our voluntary surveys, we may use your anonymous information, such as IP address, as part of the survey response. This information may be combined with your Personally Identifiable Information for marketing purposes. Our surveys may be used to gather information to improve our Website and may be used to offer you additional products and / or services.

We may use a third-party service provider to conduct these surveys or contests. Such companies will be prohibited from using your Personally Identifiable Information for any other purpose. We will not share the Personally Identifiable Information you provide through a contest or survey with anyone unless we give you prior notice and a choice to opt out.

Special Offers and Updates
We will occasionally send you information on products, services, special deals and promotions, but only if you voluntarily sign up to receive such communications.

Service-Related Announcements
On rare occasions we will send you announcements that are related to service on our Website. For instance, if any of our services will be suspended for maintenance, we might send you an email communication informing you of the outage.

We may use a third-party shipping company to fulfill orders. We may also use a credit card processing company to bill you for the goods and services you request. All reasonable measures are taken to ensure that your Personally Identifiable Information is never retained, shared, stored or otherwise improperly used.

Service Providers
We may use other third party companies to administer our contests and surveys, send mail to our users, process rebates, process other special offers or perform similar services for our company in relation to our Website.

We will provide these third parties only the minimal amount of information they need to perform their service to our Website and user community. All third parties associated with our Website are prohibited from using your personally identifiable information for any other purpose than that for which it was originally disclosed.

Legally Required Disclosures
We reserve the right to disclose your personally identifiable information as required by law, such as when we receive a subpoena or other court order to do so. We may also disclose your information to legal authorities if we believe that disclosure is necessary to protect our rights.

Information Sharing and Disclosure
Except as explained in this policy, we do not share or sell your Personally Identifiable Information with other companies.

Your Choice to Opt-Out of Information Sharing
You may "opt out" of having your Personally Identifiable Information used for certain purposes when we request it. You may change your opt out selection at any time by following the instructions included in each email or by e-mailing us at info@bendpak.com.

Links to Other Websites
Our Website contains links to other sites that are not owned or controlled by BendPak, Inc. Please be aware that we at BendPak, Inc. are not responsible for the privacy practices of other websites.

If you click on a link that will take you away from our Website, we may or may not notify you that you are leaving BendPak.com. Please note that our Privacy Policy applies only to information collected by our Website.

Our Security Policy
The security of your personal information is important to us. Our security policy provides rules and technical measures to protect your Personally Identifiable Information from unauthorized access, improper use, improper disclosure, unauthorized modification, unlawful destruction and accidental loss. Our Website keeps all Personally Identifiable Information stored securely behind a firewall. When you enter sensitive information (such as credit card number) on our registration and order forms, we encrypt that information using secure Socket Layer Technology (SSL) or the newer Transport Layer Security (TLS). You will know SSL or TLS is enabled if you see a padlock on the task bar in Windows or near the window minimize and maximize buttons on a Mac.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. This includes conforming to the PCI industry security standard for protecting financial information. However, keep in mind that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Website, you can send email us at info@bendpak.com.

Business Transitions
In the event BendPak, Inc. goes through a business transition, such as a merger, is acquired by another company or sells off a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via a prominent notice on our Website for 30 days of any such change in ownership or change in control of your personal information.

Modification of Our Privacy Policy
BendPak, Inc. reserves the right to modify this Privacy Policy at any time, so please review it frequently.

If You Think Your Privacy Has Been Violated
In the event you believe your privacy has been violated by our Website, you may contact us at:
BendPak / Ranger Products
1645 Lemonwood Dr.
Santa Paula, CA 93036 USA
Tel: 1-805-933-9970
Fax: 1-805-993-9160
info@bendpak.com

Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us at the following email address: info@bendpak.com.

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