Garbage in, garbage out.

As the saying goes, “You only get out what you’re willing to put in." BendPak’s success as a company is directly related to the effectiveness of the sales teams within our organization. As a lead form delegate, you have a crucial role that influences both lead gathering and lead closing success. Please don't waste company time and resources by entering garbage data. Using this lead portal in an efficient manner can be the difference between wasting valuable employee time and resources and delivering relevant intelligence to our sales channel partners. The value of keeping BendPak’s sales and marketing data clean cannot be understated. All sales lead data should focus on the specific needs and wants of the prospective buyer. This information must be clearly entered and saved by submitting this lead form as completely as possible.

Telephone etiquette

Practicing proper business telephone etiquette is a must. The first point of contact for most of your sales transactions will be a telephone call. You never get a second chance to make a first impression, so initial telephone contact can make or break a business relationship. Every time anyone who represents your organization picks up the company's telephones, there is a possibility of gaining or losing business.

Listening skills

In order to communicate effectively via telephone, it's important to have strong listening and speaking skills. Saying everything right can't make up for listening skills that are lacking. To practice proper telephone etiquette, you must truly listen to and comprehend what the other person is saying. Effective listening requires a high degree of concentration, because it involves understanding in addition to hearing.

Tips for improving telephone communication

  • Answer calls promptly: Proper business etiquette dictates that phone calls should be answered by the third ring if at all possible. (Some companies have policies in place stating that employees are not allowed to answer until the second ring).
  • Focus: Before you answer or make a telephone call, stop what you are doing and focus your attention on the person on the other end of the phone.
  • Master the telephone equipment: Learning how to properly operate your company's telephone equipment can help prevent transfer errors, dropped calls, speakerphone mix-ups and other problems.
  • Practice your greeting: Make sure that the way you answer the phone is appropriate. Your greeting should be warm, professional, and not too lengthy. Identify yourself by name and let the caller know that you are ready to help with his or her needs.
  • Practice your closing: Many people overlook the importance of practicing how to conclude business telephone calls. It's a good idea to get in the habit of ending professional telephone calls by saying, "Thank you."
  • Smile: The best way to keep your tone positive and upbeat is to smile when you’re talking on the phone. Even though the person on the other end of the line can't see the smile on your face, they'll "hear" it in the tone of your voice.
  • Visualize: Try to picture the person on the other end of the line while you are having a conversation with them. This helps keep you focused on the task at hand, and serves as a reminder that you are dealing with a human being rather than just a voice on the other end of an electronic gadget.
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